Whatsapp Business - Official

Whatsapp Business - Official

How does the service work?

Within the system they will be able to send and receive messages as on a normal device, they will be able to consult their consumption by Gvet and tests if they need to confirm that the service is working correctly. These are the types of messages that can be sent:
  1. Welcome message to new clients
  2. Vaccine Reminders
  3. Deworming reminders
  4. Appointment reminders
  5. Recipe submission
  6. Birthday messages with promotions
  7. Status updates on a hospitalization
  8. Autoresponder bot (coming soon)
  9. Sending recipe by message
  10. Sending app information to your customers
  11. Sending a message about the beauty service

What do I need to start setup?

We have carried out the integration directly with Facebook, so to carry out the integration you will need:
  1. A new phone number
  2. You do not need a cell phone dedicated to this number (although I recommend it)
  3. No balance needed
  4. They cannot install WhatsApp, it will only be used for the service
  5. You must activate that chip and make sure it receives messages and calls for the activation of WhatsApp Business that we will carry out
  6. That number will not be possible with WhatsApp on a cell phone, it is recommended to buy a new chip
  7. The veterinarian needs a Facebook account
  8. You need a Facebook business account
  9. They need to validate their business with Facebook, for this they must present legal information in the configuration of their business, here we cannot help much, they only need to present documents from their country that Facebook considers valid to verify their address and business phone number (not the that they are going to use in GVET)
  10. They need a website, their business must have a website, if they do not have one, they can use the link to the website generated by GVET that they can find within the GVET configuration
  11. In some cases Meta is asking for a company email address related to your website. In those cases, you must buy a domain and redirect it to the website that we created for you (or create your own) and register a business email. To register your email, we recommend Zoho Mail, which has a free basic plan. To obtain it, click here and in the menu of that website search for Products and then Mail . On the page, go to the prices section and look for the free account section. We do not provide support for external applications, they have their own support and in the case of Zoho it also has manuals to configure everything.

How much will I pay per month?

It depends on the use that each user gives to the service.
  1. On the one hand, Facebook/meta charges per conversation started and each country has different prices, you can see them here: https://developers.facebook.com/docs/whatsapp/pricing/
  2. On the other hand, Gvet charges $0.003 for messages within those conversations. You can see your consumption within WhatsApp settings > Balance. (At the moment since 2022 we are not charging anything)

Which has benefits?

Since this is the official version and each one will have its own number, we have the following new features:
  1. Veterinarian's own number
  2. Birthday messages are re-enabled
  3. The option to send promotions to all customers will be integrated (it can be very expensive) (coming soon)
  4. The option to send clinic notifications to all clients will be integrated (can be very expensive) (coming soon)
  5. We will create a quick service bot to resolve your customers' queries without the need to attend to them (coming soon)
  6. At the time of initial configuration, you will be able to customize each of the messages that are sent
  7. Possibility of configuring buttons and calls to action in your templates

Terms and conditions of use

We recommend that you read the WhatsApp Business policy , if WhatsApp detects prohibited messages or that your clients report your messages because they do not want to receive notifications by WhatsApp, your number could be blocked. WhatsApp policies are as follows:
 https://www.whatsapp.com/legal/business-policy/

So we recommend that you ask your clients if they want to receive messages from you and if not, do not save your phone number with the valid WhatsApp format. We will also prepare tools to facilitate the approval of your clients, and reduce the reporting of unwanted messages.


Frequent questions

Important to see before starting the tutorials

Clarifications 1: https://youtu.be/NzYXmlsB-4s

Clarifications 2: https://youtu.be/1tq_ZrjrPoY


Tutorials

ATTENTION: WHENEVER FACEBOOK ASKS YOU FOR A NUMBER, IT CORRESPONDS TO THE BUSINESS NUMBER, THE NUMBER OF THE NEW CHIP IS ONLY ENTERED IN STEP 5 OF THE WHATSAPP CONFIGURATION WITHIN THE APP
ANOTHER IMPORTANT THING, ACTIVATE 2-STEP VERIFICATION WITHIN THE “SECURITY CENTER” SECTION
DO NOT ENABLE THE “Integration ready for WhatsApp Business” OPTION UNTIL ALL THE TUTORIALS ARE READY OR YOU MAY HAVE PROBLEMS IN THE SYSTEM
Follow the steps below to configure your service:
  1. Access/creation of veterinary business account https://youtu.be/BYzESaLx4J4
  2. Create app to activate your chip and integration https://youtu.be/ZBsGSHs8iNk (DO NOT USE A SOCIAL NETWORK, IT MUST BE A WEBSITE)
  3. Upload your facebook data to your GVET settings https://youtu.be/PuyfZS1YWeM
  4. Configure webhooks to receive messages from your clients https://youtu.be/76goCvvst2A
  5. Create your templates to start conversations https://youtu.be/vMa3QIKUCLQ and the document is here WhatsApp Templates
  6. Additional settings in your facebook business account https://youtu.be/e_GUvvo59pU
  7. Load payment method on Facebook: Watch video
I recommend that you do all the business validation as soon as possible, Facebook is becoming more restrictive with validations

LEAVE YOUR QUESTIONS IN THE YOUTUBE COMMENTS



IMPORTANT! Tutorial changes

Since the tutorials were created, some things have changed because Facebook has updated its service. Before carrying out the steps in each tutorial, please read the clarifications.
  1. https://youtu.be/ZBsGSHs8iNk When you create the app, these options were added, select “other”.
  2. https://youtu.be/vMa3QIKUCLQ When loading the templates only use Spanish. Before uploading them, make a copy of this document WhatsApp Templates If you want to modify the message part, because it is complicated to reload the templates later, put the message the same in Gvet as in Facebook.


Help with setup

If you need help with the configuration or have questions, you can contact us on WhatsApp and/or schedule a meeting so we can guide you.
You can schedule from this link: https://book.gvet.eu/#/whatsapp
Also for those who wish, we can do the entire process for you and you only have to download this program https://anydesk.com/es
The program provides them with a series of numbers that they must pass to us in order to log into their computer to configure, making it easy to configure without having to provide us with passwords or personal information. Every time we want to enter, they must accept an invitation within the program, which makes it safe.

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